Under this update to Airbnb’s guest refund policy for bookings made starting April 29, guests will get 72 hours - up from the current 24 - upon discovery of a “travel issue” to contact Airbnb and request a partial or full refund. Airbnb at the end of next month will install a new policy for handling guest complaints and refund requests upon discovery of a problem - and up to 72 hours thereafter - at the property, once again showing the challenges and perils for any online player trying to balance the conflicting needs of two vital constituents, guests and hosts.
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